Delivery Information, Packaging, Returns & Payment Details
We don’t stock all the items that are listed for sale on this website, with some orders been sent to framers for framing or certain bespoke items been made. So delivery times can vary with each product. Items will be dispatched within 24-48hrs when we have the item in stock and when payment is received in full. If we have the item in stock we aim to deliver in 3-5 workings days, in some cases it might be sooner. For all other items that have to be made or that are out of stock please allow 10-21days for delivery. If you need an item for a certain date, please don’t hesitate in getting in contact before placing your order and we might be able to speed things through a little faster for you. We do ship most items worldwide but unfortunately framed prints can only be dispatched within the UK.
Postage varies from item to item, size of item and quantity of items; the price of postage is added to you order at the end of checkout.
All our loose prints are carefully wrapped in acid free tissue paper and are shipped in an appropriate sized sturdy card postal tubes. (The acid free tissue paper helps to protect your print and helps with taking prints out from the postal tube, which we recommend your framer take out for you, unless framing yourself).
All our framed prints and Canvas come wrapped in bubble wrap in a box, which in turn is then wrapped up for delivery. Because of the glass in the framed prints, we take extra care and add extra packaging to insure your product arrives to you safely without damage.
All our mounted prints are posted out in brown card envelopes so that they stay well protected.
All accessories are sent out in various postal methods, ranging from postal tubes, jiffy bags or card envelopes depending on quantity.
We will give you 100% money back if; your item is damaged in anyway, you’re unsatisfied with your order or if you’ve changed your mind.
If the item is damaged in anyway, you must contact us by phone or e-mail with 24hrs of delivery. If you’ve change your mind or just unsatisfied it must be within 7 days of receipt and you must let us now as soon as possible though e-mail or by phone. You then must return the undamaged item in its original packaging. Upon receiving returned goods we will be happy to offer you a full refund or a replacement.
We take payments through PayPal, Bank Transfer and Debit/Credit Cards.
All our prints are sent digitally to our preferred Professional Laboratory were they are printed onto Fujicolor Crystal Archive Digital Paper with a Lustre finish. This is a silver halide colour paper, which is designed exclusively for digital output. It’s widely used by Professional photographers because of it’s a high image quality paper, it has excellent image stability and life expectancy, making this ideal for display purposes.Our Frames
All our frames are sent out to our Professional Bespoke Framers where they are all made to measure and made from scratch for us. They only use the best quality wood for their frames, which come in various finishes which you can see on our website on the framing product pages. We offer two types of glass with our frames ‘True Colour Glass’ which because of the high percentage of light transmission it makes it practically invisible, so all the viewer sees is the pure photograph. We also offer standard picture glass, which is supplied with all frames apart from the Limited Editions were “True Colour Glass’ is the standard. All our framed prints are printed to the standards seen above (Our Prints) and then Dry-Mounted onto 3mm MDF. The Dry-mounting onto 3mm MDF reduces the prints from buckling, warping and sliding out of the mounts, which in turn keeps the high quality print at it’s best. All the prints are double mounted with beveled edge cut apertures. The bottom mount of the two will be a colour that compliments the colours in the actual image, and the top mount will be an off-white colour. All framed prints come with a made to measure box, so you can wrap it up for that perfect gift for someone special.
Our Limited Editions
Our Limited Edition ranges are limited to only 150 prints worldwide, it will be numbered and signed by Robert Keighley and be supplied with a certificate of authenticity. The Limited Edition print can be framed to our high standards as seen above (Our Frames), which includes ‘True Colour Glass’. But you may also buy the Limited Edition print as a loose print for yourself to frame. The Limited Edition prints are NOT standard sizes (Please see product information for approximate size) and they will have a white border at the bottom of the image, which will have the ‘Title’ of the image and a place to be numbered and signed.
(Our Promise! The Limited Edition image will NOT be used in any other prints size than what is listed on the Limited Edition product. The Limited Edition image will also NOT be used for any Canvas, Greeting Cards, Postcards, Jigsaws, Keyrings, Magnets or Mounted Prints. The image might appear in print form for books, magazines and other reading material and might be entered in to competitions and may also appear in future exhibitions. But it will ONLY be sold through Robert Keighley Landscape Photography and will be Limited to 150 prints worldwide).
All our canvases are sent out to our Professional Bespoke Canvas Makers where they are all made to measure, and made from scratch for us. The quality heavyweight canvas is stretched over a 38mm deep pine wood frame; the wood is knot free to prevent warping. The canvas is then laminated onto the surface which increases the life expectancy of the product but also adds protection against; UV light, cracking, scratching, it also helps for cleaning your canvas too. All canvases come ready to be hanged with a pre-fitted canvas hanger and felt coins on the back of the canvas to protect your walls. All canvas are wrap around with some of the images be mirrored on the wrap around part and others images been the image it self been part of the wrap around. The above wrap finish (mirrored or wrap around) option is decided by us and is what we think suits the image best. All our canvas come within a box, so you can wrap it up for that perfect gift for someone special.
Our Mounted Prints
All our mounted prints are printed to the standards seen above (Our Prints). And then arranged into 12x8 inch single mounts with a backing board ready to be framed.
All our accessories which include; Greetings Cards, Postcards, Keyrings, Magnets and Jigsaws are all sourced from high quality suppliers.